The more emotionally intelligent employees were, the lower their job performance. According to these experts, emotional intelligence helps people disguise one set of emotions while expressing another for personal gain. Walking that tightrope is no easy task. Emotional intelligence is important, but the unbridled enthusiasm has obscured a dark side. Productivity Isn’t About Time Management. Posted Aug 15, 2014 In others, it seems to be a detriment. I said, ‘Here, cry at this point in the ... meeting.” When viewing Roddick as an exemplar of an emotionally intelligent leader, it becomes clear that there’s a fine line between motivation and manipulation. If we can cultivate emotional intelligence among leaders and doctors, we’ll have more caring workplaces and more compassionate healthcare. The authors call this the awestruck effect, but it might just as easily be described as the dumbstruck effect. Adam Grant | Jan 2 2014. As Professor Kilduff and colleagues put it, it is high time that emotional intelligence is “pried away from its association with desirable moral qualities.”. In jobs that required extensive attention to emotions, higher emotional intelligence translated into better performance. I said, ‘Here, cry at this point in the … meeting.” When viewing Roddick as an exemplar of an emotionally intelligent leader, it becomes clear that there’s a fine line between motivation and manipulation. Grant's argument is that emotional intelligence can be used for manipulative purposes. Capabilities can be misused. New evidence shows that when people hone their emotional skills, they become better at manipulating others. According to these experts, emotional intelligence helps people disguise one set of emotions while expressing another for personal gain. Grant proceeds to use examples from studies in which they found that people could use it for manipulation. There was no relationship whatsoever between emotional intelligence and helping: Helping is driven by our motivations and values, not by our abilities to understand and manage emotions. 10 COMMENTS. In one case, after noticing that an employee often “breaks down in tears with frustration,” Roddick said it was acceptable to cry, but “I told her it has to be used. Being able to identify and recognize emotions, consciously think about them and use them in a logical manner are the main components of emotional intelligence. The Dark Side of Emotional Intelligence. This is the dark side of emotional intelligence: using one’s knowledge of emotions to strategically achieve self-serving goals. Emotional intelligence is important, but the unbridled enthusiasm has obscured a dark side. In a recent study at a healthcare company, I asked employees to complete a test about managing and regulating emotions, and then asked managers to evaluate how much time employees spent helping their colleagues and customers. In response to the very interesting article by Adam Grant entitled 'The Dark Side of Emotional Intelligence.' As emotion experts Sigal Barsade of Wharton and Donald Gibson of Fairfield University lament, “One might compare this approach to assessing mathematical skills by asking respondents, ‘How good are you at solving algebraic equations?’ rather than asking the person to actually solve an algebraic equation.”, Thanks to more rigorous research methods, there is growing recognition that emotional intelligence — like any skill — can be used for good or evil. The Dark Side of Emotional Intelligence. The more emotionally intelligent employees were, the lower their job performance. Leaders who master emotions can rob us of our capacities to reason. Practicing his hand gestures and analyzing images of his movements allowed him to become “an absolutely spellbinding public speaker,” says the historian Roger Moorhouse — “it was something he worked very hard on.” His name was Adolf Hitler. “The strategic disguise of one’s own emotions and the manipulation of others’ emotions for strategic ends are behaviors evident not only on Shakespeare’s stage but also in the offices and corridors where power and influence are traded.”. Since the 1995 publication of Daniel Goleman’s bestseller, emotional intelligence has been touted by leaders, policymakers, and educators as the solution to a wide range of social problems. As his speechwriter Clarence Jones reflected, King delivered “a perfectly balanced outcry of reason and emotion, of anger and hope. Recently, psychologists Dana Joseph of the University of Central Florida and Daniel Newman of the University of Illinois comprehensively analyzed every study that has ever examined the link between emotional intelligence and job performance. Share this content. They used their emotional skills to demean and embarrass their peers for personal gain. Across hundreds of studies of thousands of employees in 191 different jobs, emotional intelligence wasn’t consistently linked with better performance. Ebooks library. In jobs that required extensive attention to emotions, higher emotional intelligence translated into better performance. Recently, psychologists Dana Joseph of the University of Central Florida and Daniel Newman of the University of Illinois comprehensively analyzed every study that has ever examined the link between emotional intelligence and job performance. 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